ReactionTimeArt — Refund & Returns Policy
Last Updated: April 29, 2025
ReactionTimeArt accepts return or exchange requests on a case-by-case basis. If you need to request a return, please contact us at:
📩 simon.jay@reactiontimeart.com
Please provide:
Order Number
Full Name
Shipping Address
Photographs showing the defect or damage
Reason for requesting a return or exchange
A customer service specialist will respond within 24 hours.
Most unused and undamaged items may be returned within 30 days of receiving your order.
Please note:
Original shipping fees and return shipping fees are non-refundable.
Customers are responsible for all return shipping costs.
ReactionTimeArt is not responsible for lost, delayed, or improperly packaged return shipments.
To start a return:
Submit a refund request through your order page, or
Email us at simon.jay@reactiontimeart.com
We will provide a Return Authorization Number, which must be included with the return shipment.
If you received a defective or incorrect item:
Include photos of the issue and your order details
We will arrange a replacement or return depending on the situation.
Once we receive and inspect your returned items:
Refunds will be issued to your original payment method where possible.
If the returned item is intentionally damaged, altered, heavily used, or not in its original condition, ReactionTimeArt reserves the right to issue a partial refund or decline the refund.
Refunds typically take 3–7 business days after approval to appear on your statement.
If your original payment method cannot accept a refund, we will issue a store credit gift card.
A return address will be provided via email after your return request is approved.
We do not offer pick-up return services; customers must ship returns using their preferred carrier and properly package items to avoid damage.
If your order arrived damaged:
Include your Order Number, Shipping Address, and clear photos of the damage
We will respond within 24 hours to help resolve the issue.
Before your order ships:
You may request a full refund, including shipping fees.
After your order ships:
Orders cannot be changed, intercepted, or canceled.
ReactionTimeArt processes most shipments within 24 hours, so please carefully review your order information before checkout.
For any questions about returns, exchanges, or refunds, please contact:
📩 simon.jay@reactiontimeart.com
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